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Date: 7 February 2019
AirBridgeCargo Airlines (ABC), one of the major players in the air cargo market, and CargoHub, the cargo logistics quality and compliance platform, have solidified their collaboration for the implementation of the CargoClaims platform. The online tool, which received the IATA cargo innovation award in 2015, will allow ABC’s customers to manage their claims and pre-claims requests through a user-friendly online tool available at www.airbridgecargo.com or ru.cargoclaims.aero.
The implementation process included several training sessions and meetings with ABC’s Customer Service team and IT specialists to guarantee the platform complies with the specific needs of AirBridgeCargo’s organizational structure and is in line with its customers’ expectations. Customers are now able to submit, update and track the status of their claim in real-time.
Raoul Paul, Founder of CargoClaims, said: “I am extremely happy to welcome AirBridgeCargo Airlines to our platform after a long evaluation period and pre-boarding discussions. The functional requirements received from their professional IT and claims handling teams helped us to prioritize our roadmap development plan and to add new value to our platform for our customers. We look forward to working with the professional team of AirBridgeCargo and to continue to support their business excellence program.”
Natalia Bogomolova, Global Customer Service Director at AirBridgeCargo Airlines, highlighted: “Being determined to enhance customer experience, we feel that CargoClaims is the right solution which meets our customers’ needs and facilitates ABC’s digital front-end. Customers can go online and manage their claims requests easily without additional hurdles. From our side, we will guarantee timely claims handling with all information being available online.”
AirBridgeCargo is creating a friendlier digital environment for its customers worldwide, starting from the implementation of equipment to improve monitoring of cargo condition (temperature logger, shocking sensors, Bluetooth transmitting devices), up to partnering with the world’s leading companies, such as Unilode and SITAONAIR, to guarantee 100% traceability of shipments and move in the direction of IoT.
About AirBridgeCargo Airlines
AirBridgeCargo is one of the world’s fastest growing global cargo airlines, and its expanding route network connects customers in the largest trans-regional markets of Asia, Europe and North America, covering more than 30 major cargo gateways and accommodating trade flows worldwide. All the flights are operated via ABC’s cargo hub in Moscow Sheremetyevo airport, featuring up-to-date equipment and guaranteeing seamless connections throughout the airline’s expanded international network within a 48-hour delivery time, including handling, all managed by highly skilled and qualified ground handling personnel. ABC’s fleet of 18 Boeing 747 freighters is one of the youngest and most modern in the airline industry.
The excellent operating advantages of ABC’s freighter fleet, the performance of the airline’s highly-skilled personnel, and constant improvements of its internal processes enable the airline to carry all types of air cargo in full compliance with global industry standards, including temperature-sensitive products. The company is constantly reviewing its existing service offers to realign them with market and customers’ expectations.
About CargoClaims platform
CargoClaims provides a standardized and optimized claim handling process which helps forwarders and direct shippers to quickly resolve claims in a consistent way across multiple carriers. Airlines are offered a complete suite of integrated tools to manage their claims process with optimized efficiency. The IATA innovation awarded solution improves the customer experience and reduces the claim recovery cycle.
Contact CargoHub BV
Mr. Anne Arriens | Product Manager